2/11/09 - Dish Network, revisited

Well, my incredible story gets even better. I'm sure everyone has read about my my previous dealings with Dish, so I'll jump right into it.

Five to seven business days passed as of Tuesday, the 11th of February. I called and spoke to a nice girl who seemed to have no knowledge of my previous calls. I can only assume that the service reps are required to log notes in the system explaining previous dealings with customers. Either this girl did not look for this information or it simply did not exist, and the previous two people were just pulling my leg about getting that money back.

I had to go through the whole thing from the beginning, explaining that I only had one receiver in my house, how I should not have been charged this money, and I needed the money returned. She put me on hold, only to come back to tell me that she did some research and sees where she needed to fill out a form, send it to another department, and someone would contact me with 7-10 days. As soon as she started talking, I knew I was going to get the run around, so I stopped it right there, and explained that I would be getting the refund today.

Again, she put me on hold, only to come back moments later to let me know that she had talked to the executive department and they would be able to expedite my request and I would have the money in 2 days. It's still on my account, but they still have 24 hours to get it on there. On top of that, I've decided to give them until Friday, just in case there is a lag in the update on my credit card statement.

With that out of the way, I began asking about the movie package that I was offered for all my trouble. The reason for this is that I was informed by a friend of mine that they were also being offered 3 months of free HBO and Starz....yet they were not going through my same hassle...(a different hassle, but still). I asked the girl about this and she stated that since I had been so adamant about getting my $300 back, they waived the 24 month contract extension. That didn't make me happy, but the movie channels are just a bonus as far as I'm concerned...it just frustrated me that I was led to believe I was getting this great deal with all these new channels, when they were offering this anyways.

Move on to later in the afternoon when I got an email from Dish. When I first saw it, I thought it was going to be an apology letter, or some form of confirmation that my refund was being processed. I was quite surprised to see that it was a Bill notification. Since I'm on paperless billing, I get an email when the new bill is processed. I immediately went to check it out and was very intrigued by what I found.

Where we normally are charged about $55 a month for our services, the bill showed $110. In this, was the charge for the service call ($29) which will be waived. I just have to call and explain that to them. The service guy himself stated that he had to fix the crappy job that the previous guy had done. There were also 3 seperate pro-rated charges for multiple premium packages. At the same time, there were 3 seperate pro-rated credits for multiple premium packages. They were all different dollar amounts, so I don't know what they each are for. I just know that totalled up, I was still charged around $4 or so. Last, but not least was $27 in taxes. Most of this coming from the now infamous $300 charge. After all this mess with the charge itself, and explaining that I shouldn't be charged, they went ahead and are making me pay a sales tax on it now.

I will be calling tomorrow about my bill, and again on Friday if the money does not show up. I promise you there will be a follow up post to this one.

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4 Comments - Leave one yourself

To answer the comment posted by Roxane in the previous Dish post.

I do pay roughly $55 a month for the 100 channels plus the bronze HD. I have a duo-dvr receiver with one HD output. Internet is a seperate bill ($34 a month) and we don't have a land line.

By Blogger DJ Walker, at February 11, 2009 at 1:30 PM  

Goodness! That sounds like a lot of trouble to have to go through. Chris has been handling that and we had a minor problem with them but nothing like yours. It would be nice if they got it right the first time (or at least 2nd or 3rd).

By Blogger sdhorton, at February 11, 2009 at 1:41 PM  

question: do you know how to see how many people are subscribed to you using google reader? i've searched and searched and SEARCHED and i can't find the stinkin' answer!! i can see everything i've subscribed too and i'm thinkin' SURELY i can see who's lookin' at me!

By Blogger Kelli Stuart, at February 11, 2009 at 4:31 PM  

Kelli,

In google reader, if you click on your blog (yes, I subscribe to my own blog), in the upper right hand side, there is a "show details" link. Click that and it will give you some brief information about people who subscribe. I don't know if it is only those who subscribe through Reader or not, but it shows that I have 9 subscribers and average 1.6 posts a week.

By Blogger DJ Walker, at February 11, 2009 at 5:32 PM  

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