3/22/07 - My trailer adventure

I just had my first, last and only dealings with W&W Motors off of MacArthur in North Little Rock, AR. Please do not confuse this "business" with the other trailer dealer on MacArther by the name of Reed's Trailers. I have had no dealings with Reed's with the exception of phone calls. This is in regards to W&W Motors on 4221 MacArthur.

First, I should mention that I did lots of shopping around central arkansas for a utility trailer, and W&W Motors had the lowest prices by a couple hundred dollars. This should have given me a clue about the quality they sell, but I am on a tight budget. Reed's also has very cheap trailers, so if you are also on a budget, give them a call first.

So I went by on a Monday to check out the trailer, and was quoted a price a bit higher than I had been on the phone, so I asked about a slightly smaller trailer that would work for me, and I got a great price on it. I said I'd be back and we said our goodbyes. On Tuesday after work, I went back to purchase the trailer and was quoted a price $25 cheaper than on Monday, so I said that sounds great. This transaction was made at roughly 5:00 or so. After writing the check and going through some paper work, we loaded up the trailer and I was off for Conway. By my calculations, I made it about 19 miles headed north on I-40 before the tire blew out. This happened at 5:31. I know this time because I looked at the clock and realized that they had closed up and gone home only a minute beforehand.

I now know that, according to W&W Motors, 90% of new trailers are sold with used tires on them. I don't agree with that number, but even if it is correct, I would expect the tires to last more than 20 miles or so. What I'm saying, is that if I would have known this, I could have checked the tires before purchase and realized I was getting sold a junker.

Now, let's get back to why I will never go back to W&W Motors. I will reiterate that I knew I was getting a cheap trailer. I wanted this to last for no more than 3 months before I was going to sell it and get a nicer, bigger trailer. When it did not last for 20 minutes, I really began to question the quality and no longer had any desire to own this trailer. I felt that I was justified in this and went back on Wednesday, as soon as they opened up, to see what W&W Motors was willing to do. Their first response was for me to bring the trailer back and they would refund my money. The problem was that I couldn't get the trailer back to them and I wasn't buying a new tire for a trailer that I wasn't going to own anymore. Their next offer was that for a $40 deposit, I could have a new tire and rim and I could bring back the old and get my deposit back, but I was not getting refunded on the trailer. I told him that this was not acceptable and that I would be bringing back the trailer, rims and tires and I would get all my money back. This was agreed upon, and although I was still going to be out the gas, time and energy to get this taken care of, I was marginally satisified.

Wednesday night, I changed the tire, took it home and parked it in front of my house. It did not move from there until I left in the morning. I took the trailer back to W&W Motors, expecting to be in and out in 5 minutes. Long enough to unhook the trailer, get my checks back, turn around and leave. What I didn't expect is that they decided they didn't want to honor the deal anymore. When the tire blew out going 70mph on the interstate, the metal on the inside of the tire began hitting the top of the wheel well and stripped the paint. At this point, they said that I would have to get this fixed before they would take it back. I had to continue explaining to them, that if I had made it to at least Conway, it might have been different. They put a tire on the trailer that was not in any condition to be on the road and because of that, it messed up the trailer. Eventually, the owner said that they would take it back and he wanted the deal to be done with. I also wanted to prevent any future problems, said they could keep the $40 deposit, but I got the full amount for the trailer back. This was the case.

Some people might think that W&W Motors was correct in the whole dealing and that I was luckky they were willing to refund my money at all. As far as I'm concerned, I feel like I was screwed out of $40, lots of miles on my truck and lots of time making multiple trips to their shop and replacing the tire on the trailer. I will never do business with W&W Motors, and will recommend them to no one as well highly suggest you stay away from them.


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